Returns & Refunds

– The payment cannot be refunded or changed when order is completed.

– ‘One size’ and ‘Free size’ products cannot be returned or exchanged.

– Sale products are final and cannot be returned or exchanged.

– Size can be changed as following conditions:

  • The size that customer wants to change is still available in stock, please contact us before return products.
  • If size does not fit, it can be changed size for 1 time within 7 business days after receiving the product from customer. The product has to be in the exact condition with tag label and KEEPS tote bag. 
  • For international orders (outside Thailand), customers are responsible for the shipping and tax fee both inbound and outbound, therefore; please make sure that you order the correct size before purchasing.

– In case of ‘Customized size’ can be fixed as following term with additional cost 150 THB per spot:

  • Customized size can be fixed only 1 time free of charge in case of the mistake caused by KEEPS. For other cases, customer customers are responsible for fixing fee 150 THB per spot.
  • Fixing duration is normally between 7 to 14 business days or between 7-20 working days during campaign or long/public holiday.
  • International order (outside Thailand) customers are responsible for the shipping and tax fee both inbound and outbound.
  • Fixing more than one-time costs 150 THB per spot and customers are responsible for all shipping fee.
  • Note that fixed products may have some stitching patch on the product; therefore, please measure your accurate sizes in detail before ordering customized size products. If you are not sure please contact us via Line: @keeps_design

– If the wrong items were sent, it can be returned. The right item will be sent within 7-10 business days.

– If item found damaged, please contact customer service via Line: @keeps_design , Email: order@keepsdesign.com for further investigation and recovery process.

REMARK: * ‘International orders’ – any orders outside Thailand, our based office.

ABOUT OUR SIZE

Please be noted that each design has its own measurement.

You can find our full size guide online in the single product page in the tab ‘MEASUREMENT’ which includes measurements per size and information on how to compare your measurements.

Size conversion chart is shown in our Size Guide.

If you are unsure, please kindly contact us via LINE: @keeps_design or Email: order@keepsdesign.com.

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