Order processing takes approximately 1 – 3 business days. Once your order has been processed, your item(s) will be shipped from our Thailand warehouse within 2-3 business days.
Orders are not shipped or delivered on weekends or Thailand Public holidays.
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Courier Service
- All orders within Thailand are shipped via Flash Express country wide.
All international orders are shipped via DHL courier.
Phone number for the contact person are mandatory for international shipping.
To ensure an on-time delivery, please make sure to enter your phone number correctly.
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How do I track my package online?
Upon shipment, you will receive a confirmation e-mail with your tracking number. You can track your package at Flash Express or DHL.
Once your order has shipped from our Thailand warehouse, please directly contact Flash Express
Thailand (Nation wide)
https://www.flashexpress.co.th/
All international orders
DHL Express [Please see shipping time below]
https://www.dhl.com/th-en/home/tracking.html
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Service Delays
KEEPS is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters.
Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays.
In cases such as these, please directly contact Flash Express or DHL with any inquiries about the status of your package.
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Failed Deliveries & Returned Packages
In the case that Flash Express / DHL is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, KEEPS is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
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INTERNATIONAL ORDERS
We do ship worldwide. Shipping rate depends on total order value in USD.
Free shipping when order > 300 USD
20 USD when order > 60 USD
35 USD when order < 60 USD
Applicable for all countries.
Shipping Time: For international orders, we will deliver your parcel to our courier within 2-3 business days after getting your order confirmation. During campaign period or holidays, delivery might take a little longer. Please note that KEEPS is not responsible for any additional time incurred while your parcel is held at Customs.
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Customs-related fees
Customs policies vary by country and we cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please check with your customs office if you are unsure of these fees.
*Please noted that we are not responsible for payment of any customs, taxes, or tariffs imposed by your country of residence. If you have any questions or concerns before placing your order, please contact your local customs office. For any reason your local customs authorities confiscate any items from your order, KEEPS is not responsible for reshipment or refund regarding the confiscated item(s).